Send and deliver your first reply
The first reply confirms that TicketOS can send from your customer-service address and that the message reaches the recipient.
Before you reply
Open Get started and check that Verify the domain is marked Done. If it is not, complete the sending-domain setup first.
Reply to the test ticket
- Open the test ticket under Tickets.
- Select Reply.
- Write a short test message.
- Choose the status the ticket should have after sending.
- Select Send reply.
The reply is sent from the inbox address connected to the ticket.
Confirm delivery
Open the mailbox that sent the original test and check that the reply arrived. In TicketOS, the message delivery state should change to Delivered.
The Deliver the first reply step under Get started changes to Done only after delivery is confirmed.
If the reply is delayed or not delivered, open its delivery details in the ticket. TicketOS explains the known reason and may offer Try again, Correct the address or Send again.
Fix a reply that was not delivered
Still need help?
Tell us what you tried and where you got stuck.