Forward email from Google Workspace or Gmail

First, open the inbox in TicketOS and copy its unique forwarding address ending with @in.ticketos.one.

Add the forwarding address

1. Open Gmail on a computer and sign in to the customer-service account.
2. Select Settings, then See all settings.
3. Open Forwarding and POP/IMAP.
4. Select Add a forwarding address.
5. Paste the TicketOS forwarding address.
6. Select Next, Proceed and OK.

Google sends a confirmation email to TicketOS. Open the new ticket and select the confirmation link in the message.

Turn forwarding on

1. Return to Gmail settings and refresh the page.
2. Open Forwarding and POP/IMAP again.
3. Select Forward a copy of incoming mail to and choose the TicketOS address.
4. Keep Gmail’s copy in the inbox while testing.
5. Select Save Changes.

Google’s forwarding guide

When forwarding is active, send your first test email.