Forward email from Microsoft 365

You normally need Microsoft 365 administrator access.

First, open the inbox in TicketOS and copy its unique forwarding address ending with @in.ticketos.one.

Regular mailbox

1. Open the Microsoft 365 admin centre.
2. Go to Users > Active users.
3. Select the user who owns the customer-service address.
4. Open Mail and select Manage email forwarding.
5. Turn on forwarding for all email.
6. Paste the TicketOS forwarding address.
7. Keep a copy in the Microsoft 365 mailbox while testing.
8. Save the change.

Shared mailbox

1. Go to Teams & groups > Shared mailboxes.
2. Select the customer-service mailbox.
3. Select Edit under Email forwarding.
4. Turn on forwarding and paste the TicketOS forwarding address.
5. Save the change.

If forwarding is blocked

Microsoft 365 can block automatic forwarding to external addresses. If the test does not reach TicketOS, ask your Microsoft 365 administrator to check the outbound spam policy for external forwarding.

Microsoft’s forwarding guide

When forwarding is active, send your first test email.