Send your first test email

A successful test confirms that customer email reaches the correct TicketOS inbox.

Send the test

1. Complete the forwarding or MX setup for the inbox.
2. Use a different email address from the customer-service address you are testing.
3. Write a new email to the address your customers will use.
4. Use a clear subject, such as TicketOS test.
5. Wait for the message to appear under Tickets.

Send a completely new email. Do not forward an old conversation. This tests the same route a real customer will use.

Confirm the result

Open the new ticket and check:

• The sender is correct.
• The subject and message are complete.
• The ticket is in the expected inbox.

The Receive the first email step under Get started changes to Done when TicketOS receives the message.

If the ticket does not appear, follow A test email is not showing in TicketOS.

When receiving works, send and deliver your first reply.