Forward email from one.com

First, open the inbox in TicketOS and copy its unique forwarding address ending with @in.ticketos.one.

Add the forwarding address

1. Sign in to the one.com Control Panel.
2. Open Email and Microsoft 365.
3. Find the customer-service address.
4. Select the three dots under Settings, then Forwards.
5. Paste the TicketOS forwarding address.
6. Select Add.

one.com sends a confirmation email to TicketOS. Open the new ticket and select Verify email forward in the message.

Return to one.com and check that the forwarding address has the status Verified.

one.com’s forwarding guide

When forwarding is verified, send your first test email.